Terms and Conditions

Enfield Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Enfield Movers provides household and commercial removal, packing, transport and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation booking or using our services.

We, us, our means Enfield Movers, the provider of removal and related services.

Services means any removal, packing, loading, unloading, transport, storage, furniture disassembly or reassembly, or any other service we agree to provide.

Goods means all items, furniture, boxes, bags and any other property which we move, handle, transport or store on your behalf.

Premises means any property or location from or to which the Services are provided, including access roads, driveways and communal areas.

2. Scope of Services

We provide domestic and commercial removal and associated services within our normal service areas in the United Kingdom. The specific Services to be supplied will be as described in our written quotation or booking confirmation. We are under no obligation to provide any service that is not expressly agreed in writing.

Any advice we provide regarding access, parking, packing, loading, unloading or transport is based on the information you supply. It remains your responsibility to ensure that the Premises are suitable and that appropriate arrangements are made for safe loading and unloading.

3. Quotations

All quotations are based on the information you give us about the Goods, Premises, access, parking and the scope of work. Quotations are usually provided as fixed price estimates, subject to the conditions below, and are valid for the period stated on the quotation or, if not stated, for 30 days from the date of issue.

We reserve the right to amend or withdraw a quotation before acceptance. We may also adjust our charges if:

The information you provided was inaccurate or incomplete.

Additional Goods, services or handling are required that were not originally specified.

Access to Premises is significantly different from what was described, including but not limited to stairs, lifts, long carries, restricted doorways, or unsuitable or obstructed access roads.

Parking arrangements require extra time or charges, such as parking permits, meter fees, or long-distance walking from vehicle to Premises.

Delays beyond our reasonable control occur on the moving day, including waiting for keys, delayed entry or exit, or issues with third parties.

Where adjustments are required, we will explain the reasons and the basis of any additional charges as soon as reasonably practicable.

4. Booking Process and Acceptance

Your booking is accepted when we issue written confirmation, which may be in the form of a booking confirmation or invoice setting out the agreed Services, date and charges. Until we issue such confirmation, no contract exists between you and us.

It is your responsibility to check that all details on the quotation and booking confirmation are complete and accurate. If you notice any discrepancies, you must inform us promptly, and in any event before the Services commence.

We reserve the right to decline any booking request without giving a reason, particularly where the work cannot be carried out safely, lawfully or within our operational capacity.

5. Customer Responsibilities

You agree to:

Ensure that you are the owner of the Goods or have full authority to allow us to move them.

Provide accurate information for the quotation, including details of all Goods, access at each Premises, parking arrangements and any special handling requirements.

Arrange suitable parking for our vehicles, including obtaining any necessary permits or permissions at your own cost.

Ensure that the Premises are safe, adequately lit, and ready for work to begin at the agreed time.

Pack and label all Goods appropriately, unless we have agreed in writing to provide packing services.

Remove and secure valuable items, important documents, money, jewellery and similar items, which should not be included in the Goods to be moved.

Be present or represented by an authorised adult at all times while the Services are being carried out, to provide instructions and sign any necessary documentation.

Comply with all applicable laws and regulations relating to the Premises and the Goods, including health and safety and waste regulations.

6. Payments and Charges

Unless otherwise stated in writing, our standard payment terms are as follows:

A deposit may be payable to secure the booking. The required amount and due date will be stated in the quotation or booking confirmation.

The balance of the charges is usually due prior to the commencement of the Services, or on completion on the same day, as specified in our confirmation.

We may require full payment in advance for certain types of work, including long-distance moves, large commercial moves or where specialised equipment is required.

We accept the payment methods stated on our invoices or booking documentation. Payment is considered received only when cleared in our account.

If payment is not made in accordance with these terms, we reserve the right to:

Cancel or postpone the Services.

Charge interest on overdue sums at the statutory rate applicable for late payments in the United Kingdom.

Retain possession of Goods in our control until all outstanding amounts are paid in full, and to charge reasonable storage and administration fees for holding such Goods.

7. Cancellations and Postponements

If you need to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation charges may apply, unless otherwise agreed in writing:

More than 7 days before the scheduled service date: no cancellation fee, and any deposit paid may be refunded or transferred to a new date at our discretion.

Between 2 and 7 days before the scheduled service date: we may retain a reasonable proportion of the quoted price or deposit to cover allocated resources and administration.

Less than 2 days before the scheduled service date or on the day of service: we may charge up to the full quoted price.

Postponements are treated in the same way as cancellations for the purposes of calculating any charges, unless we are able to reallocate the slot without loss. We will always act reasonably when applying cancellation or postponement charges, taking into account the circumstances and any costs already incurred.

We may cancel or postpone the Services if:

You fail to make any required payment when due.

Information provided is inaccurate or incomplete in a way that materially affects the Services.

We reasonably believe that carrying out the work would be unsafe, unlawful or likely to cause damage to persons, property or vehicles.

An event outside our reasonable control prevents us from delivering the Services as planned. In such cases, liability will be limited as set out in these Terms and Conditions.

8. Access, Parking and Restrictions

You are responsible for ensuring that suitable access and parking are available for our vehicles at all relevant Premises. This includes notifying neighbours, arranging permits, and clearing driveways or access routes where necessary.

If access or parking is restricted, unsuitable or unsafe, we may refuse to proceed until the issue is resolved, or we may agree to continue subject to additional charges for extra time, walking distances or use of smaller vehicles.

We are not liable for any fines, penalties or charges arising from parking instructions you provide. If we incur such costs, you agree to reimburse us in full.

9. Items Excluded from Transport

Unless expressly agreed in writing, we do not carry or store:

Cash, jewellery, watches, precious metals, stones or similar valuables.

Important documents such as passports, title deeds, financial records or personal identification.

Live animals, plants requiring special care, or perishable goods.

Hazardous, flammable, explosive or illegal items, including but not limited to gas cylinders, fuel, chemicals and firearms.

Waste, rubble or materials classed as controlled or hazardous waste.

If any such prohibited items are included without our knowledge, we accept no liability for loss or damage, and you will be responsible for any costs, claims, or legal consequences that arise.

10. Waste Handling and Regulations

We operate in compliance with UK waste and environmental regulations. We are not a general waste carrier and will only transport waste or unwanted items where this has been agreed in advance as part of the Services.

Where we agree to remove unwanted items, you confirm that you have the right to dispose of them. We will handle such items in accordance with applicable laws and may deliver them to licensed facilities or appropriate charity or reuse schemes, as we consider suitable.

We will not carry hazardous or regulated waste, including asbestos, chemicals, clinical waste, gas cylinders or any other materials that require specialist handling under UK law. If such items are discovered during the job, we may refuse to move them and may charge for any additional time or safe handling required.

You remain responsible for ensuring that any items presented for removal comply with waste regulations and are safe to handle. We may require written confirmation that there are no hazardous materials present at the Premises.

11. Our Liability for Loss or Damage

We will exercise reasonable care and skill in providing the Services. Our liability is subject to the limitations and exclusions set out in this section.

We are not liable for:

Normal wear and tear or minor cosmetic damage, especially to items already showing signs of age or weakness.

Damage to Goods packed by you or by a third party, unless caused by our gross negligence.

Loss or damage arising from inherent defects, faulty construction or existing damage in the Goods.

Loss or damage to Goods arising from inadequate or improper packing where we were not responsible for packing.

Damage to Premises where we were required to follow your or a third party's specific instructions against our advice, or where access is awkward, restricted or unsuitable.

Any indirect or consequential loss, including loss of profit, loss of use or loss of enjoyment.

Our total liability for loss of or damage to Goods arising from our negligence or breach of contract will not exceed a reasonable replacement value of the damaged or lost items, subject to any limits stated in our quotation or insurance documentation. You are responsible for arranging any additional insurance cover you consider necessary.

We are not liable for any loss or damage arising from events beyond our reasonable control, including but not limited to severe weather, traffic incidents, road closures, accidents caused by third parties, civil unrest or other unforeseen disruptions.

12. Claims and Time Limits

If you believe that loss or damage has occurred, you must notify us as soon as reasonably practicable and provide full details in writing. We may inspect the affected Goods and Premises and may require supporting evidence, such as photographs or receipts.

Any claim must be made within 7 days of the date on which the Services were completed, or, in the case of loss or non-delivery, within 7 days of when you first became aware of the issue. Failure to notify us within this period may affect our ability to investigate and could limit or prevent any liability on our part.

You must not dispose of or repair any damaged items before we have had a reasonable opportunity to inspect them, unless it is necessary to prevent further loss or damage.

13. Insurance

We take reasonable steps to protect your Goods while in our care. However, our standard charges do not automatically include full value insurance cover for your Goods. You are strongly advised to check whether your existing household or business insurance covers removals, and to arrange additional cover if required.

Any insurance options we may offer are subject to separate terms and conditions and may be provided by third-party insurers. It is your responsibility to read and understand any such policy documents.

14. Data Protection and Privacy

We collect and process personal information necessary to provide our Services, manage bookings, handle payments and communicate with you. We will only use your personal data in accordance with applicable UK data protection laws.

We may retain records of your bookings and communications for a reasonable period to comply with legal obligations and for our legitimate business interests. We will not sell your personal information to third parties.

15. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise the issue with our team as soon as possible so we can try to resolve it promptly. If the matter is not resolved to your satisfaction, you may submit a written complaint setting out the details, and we will respond within a reasonable time.

Both parties agree to attempt to resolve any disputes amicably in the first instance. If a dispute cannot be resolved through discussion or written correspondence, either party may pursue their legal rights in the courts of England and Wales.

16. Limitation of Liability

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under UK law.

Subject to the above, our total aggregate liability arising out of or in connection with any single booking, whether in contract, tort or otherwise, will not exceed the total amount paid or payable for the Services under that booking, unless a higher limit is expressly agreed in writing.

17. Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or industry practices. The version in force at the time your booking is confirmed will apply to that booking.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the Services, provided that this does not reduce the level of service you receive.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or representations.