Privacy Policy
Enfield Movers Privacy Policy
This Privacy Policy explains how Enfield Movers collects, uses, stores and protects personal data when providing moving and related services. It applies to all Enfield Movers customers and prospective customers in the Enfield area, including individuals, households and business clients who engage or consider engaging our services.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data practices and your rights.
Data Controller
For the purposes of data protection law, Enfield Movers is the data controller in relation to the personal data we process about you. As data controller, we determine the purposes and means of the processing of your personal data when you interact with us and use our services in the Enfield area.
Personal Data We Collect
We collect and process personal data that is necessary to provide our services, operate our business and meet our legal obligations. The categories of personal data we may collect include:
Identification and contact data, such as your name, postal address, property address for collection and delivery, and any alternative contact person details you provide.
Communication data, such as information you provide when you contact us by any communication channel, including enquiries about quotes, service arrangements, feedback, or complaints.
Service and contract data, such as details of the services you request, booking dates and times, inventory or item descriptions you provide in connection with a move, access information for properties where services are to be performed, and notes relating to the performance of the contract.
Billing and payment data, such as billing address, payment-related information processed through our payment processors, and records of payments and invoices. We do not store full payment card details where payments are processed by secure third-party payment providers.
Technical and usage data, where applicable, such as basic information generated when you visit our website or interact with our online tools, including device information and general usage statistics. This may include data processed through cookies or similar technologies, where permitted by law.
Preference and marketing data, such as your communication preferences and records of your consent to receive marketing communications, where applicable.
How We Collect Personal Data
We collect personal data directly from you when you request a quote, make a booking, communicate with us, complete forms, or otherwise provide information in the course of using our services. We may also receive personal data from third parties acting on your behalf, such as a family member, colleague, letting agent, landlord, or other intermediary arranging a move or related services for you.
In some cases, we may obtain information from publicly available sources or official records where this is necessary for legitimate business purposes, such as verifying address details or complying with legal or regulatory requirements.
Lawful Basis for Processing
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we may rely on one or more of the following legal grounds:
Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, manage your booking, perform a move, or handle aftercare and support.
Legal obligation: We process personal data where necessary to comply with legal and regulatory obligations, such as accounting, taxation, insurance, or responding to lawful requests from authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling enquiries, protecting our business and property, and preventing or detecting fraud or misuse.
Consent: In some situations, we may rely on your consent, for example for certain forms of direct marketing or optional communications. Where we rely on consent, you have the right to withdraw your consent at any time.
How We Use Your Personal Data
We use personal data for the following main purposes:
To provide our services, including arranging and performing removals, transportation, packing, storage, and related services, and to manage our relationship with you before, during and after the provision of services.
To prepare and issue quotes, confirm bookings, send service-related communications, and respond to your enquiries, requests, or complaints.
To manage invoicing, process payments, maintain accounting records, and comply with financial, tax and regulatory requirements.
To improve the quality, safety and efficiency of our services, including staff training, service monitoring, and internal analysis and reporting.
To protect our business, customers and staff, including preventing and investigating fraud or abuse, enforcing contractual terms, and establishing or defending legal claims.
To send you relevant information about our services or similar services where we are permitted to do so and where you have not opted out of such communications.
Data Retention
We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet our legal, regulatory and operational requirements. Retention periods may vary depending on the type of data and the context of processing.
In general, we will keep contract and billing records, including related personal data, for the period required by applicable law, such as tax and accounting rules. Enquiry data and communication records may be retained for a shorter period where they are not connected to a contract, unless we need to retain them longer to resolve issues or legal matters.
When personal data is no longer required, we will either anonymise it so it can no longer be associated with you or securely delete or destroy it.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy and in accordance with data protection law.
Service providers and processors: We may use third-party providers to perform functions on our behalf, such as payment processing, secure data storage, information technology support, communication tools, and document management. These providers act as data processors and are only permitted to process personal data in accordance with our instructions and applicable data protection laws.
Professional and legal advisers: We may share data with accountants, insurers, lawyers or other professional advisers where necessary to obtain professional services or manage legal and regulatory matters.
Authorities and law enforcement: We may disclose personal data to law enforcement agencies, courts, regulators or other public authorities where required by law or where necessary to protect our rights or the rights of others.
We do not sell your personal data. Any sharing of data is limited to what is necessary for the relevant purpose and subject to appropriate safeguards.
International Data Transfers
As a general rule, we aim to process and store personal data within the United Kingdom or other locations that provide an adequate level of protection. If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by data protection law.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, secure storage, staff training, and regular review of our security practices. While we strive to protect your data, no system can be completely secure, and you should take care when transmitting information to us.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You have the right to request confirmation as to whether we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how it is used.
Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction: You may request that we restrict the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.
Right to data portability: In certain cases, you may request to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller where technically feasible.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling based on legitimate interests. You also have an absolute right to object at any time to the use of your personal data for direct marketing.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
How to Exercise Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation. We will respond to requests and enquiries in accordance with applicable data protection law.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we have handled your personal data. You are encouraged to contact us first so we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.
